Terms of Service

1. Acceptance of terms

These Terms of Service (the “Terms”) are a binding agreement between you and KeepCert (“KeepCert,” “we,” “us,” or “our”). By accessing or using the KeepCert website, applications, or services (collectively, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a contract on behalf of yourself or the organization you represent. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts and access

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at support@keepcert.net if you suspect unauthorized access.

Account owners are responsible for actions taken by team members they invite, subject to the permission settings they configure within the Services.

4. Subscription plans and billing

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected). Fees are non-refundable except where required by law or explicitly stated in these Terms.

You authorize us, through our payment processor, to charge your designated payment method on each billing cycle. If payment fails, we may suspend or terminate your access until the balance is resolved.

We may change pricing with at least thirty (30) days' notice before the start of your next billing cycle.

5. Free trials

We may offer free trials at our discretion. At the end of a free trial, your account will automatically convert to the paid plan you selected unless you cancel before the trial ends. You will not be charged if you cancel in time.

6. Customer content

You retain all rights in the documents, photos, records, and other content you upload to the Services (“Customer Content”). You grant us a limited, non-exclusive license to host, process, display, and transmit Customer Content solely to provide and improve the Services.

You are responsible for ensuring you have the rights necessary to upload and process your Customer Content and for the accuracy and legality of that content.

7. Acceptable use

You agree not to use the Services to violate any law; infringe any intellectual property or privacy right; upload malicious code or harmful content; attempt to gain unauthorized access to the Services or other users' accounts; interfere with the operation of the Services; or resell the Services without our written consent.

8. Our intellectual property

The Services, including all software, design, text, graphics, and trademarks, are owned by KeepCert or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes, subject to these Terms.

9. Third-party services

The Services may integrate with third-party services such as payment processors, accounting tools, and communication providers. Your use of third-party services is governed by the terms and policies of those providers. We are not responsible for the availability or content of third-party services.

10. Privacy

Our Privacy Policy describes how we collect, use, and share information. By using the Services, you also agree to our Privacy Policy.

11. SMS messaging

If you opt in to receive SMS notifications, you agree to receive informational text messages from KeepCert at the mobile phone number you provide.

Brand: KeepCert (KEEPCERT LLC).

Message types: Customer Care notifications including compliance alerts, credential expirations, project updates, payment notifications, and account-related messages.

Message frequency: Varies based on your account activity and notification settings. Typically 1-30 messages per month.

Message and data rates may apply. Standard messaging rates from your wireless carrier apply.

For help, reply HELP to any message or email support@keepcert.net.

To opt out, reply STOP to any message at any time. Opting out will not affect other communications (email, in-app notifications) you receive from KeepCert.

By providing your mobile phone number and opting in within the Services, you affirm that you are the subscriber or authorized user of the phone number and consent to receive SMS messages from KeepCert in accordance with these Terms and our Privacy Policy.

12. Suspension and termination

You may cancel your subscription at any time from within the Services. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access to the Services if you breach these Terms, fail to pay fees, or use the Services in a way that creates risk or legal exposure for KeepCert or other users.

Upon termination, your right to access the Services ends immediately. We will make Customer Content available for export for a reasonable period after termination, after which it may be deleted.

13. Warranties and disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

14. Limitation of liability

To the maximum extent permitted by law, KeepCert and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to your use of the Services.

Our aggregate liability for any claim arising out of or related to these Terms or the Services will not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless KeepCert and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your Customer Content, or your breach of these Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Sarasota County, Florida, and you consent to the jurisdiction of those courts.

17. Changes to these Terms

We may revise these Terms from time to time. Material changes will be communicated through the Services or by email. Your continued use of the Services after a change takes effect constitutes acceptance of the revised Terms.

18. Contact

For questions about these Terms, contact us at support@keepcert.net.